We offer Pan-India delivery — shipping to all serviceable pin codes across India. International shipping is not available at this time.
| Order Value | Shipping Cost |
|---|---|
| Below ₹1,200 | ₹150 |
| ₹1,200 and above | Free |
Orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays). You will receive a confirmation when your order is dispatched.
| Region | Estimated Delivery |
|---|---|
| Bengaluru | 1-3 business days |
| Karnataka | 2-4 business days |
| Metro cities (Mumbai, Delhi, Chennai, Hyderabad, Kolkata, Pune) | 3-5 business days |
| Rest of India | 5-8 business days |
| Remote / North-East regions | 7-12 business days |
These are estimated timelines and may vary due to courier availability, weather, or unforeseen events. We are not responsible for delays caused by shipping carriers.
All products are carefully packaged to ensure safe delivery. Candles are wrapped in protective cushioning, and fragile items are marked accordingly. Our packaging is designed to be both protective and elegant — reflecting the Lumiere Essence experience from the moment you receive it.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can track your order through the courier partner's website or by contacting us directly.
Due to the nature of our products — candles and reed diffusers — we do not accept returns, refunds, or exchanges. These are personal-use fragrance products and cannot be resold once delivered.
We take great care in packaging your order. However, if you receive a product that is:
Please contact us within 24 hours of delivery with:
We will review and arrange a replacement at no additional cost. Replacements are subject to stock availability.
If an order is returned to us due to an incorrect address, recipient unavailability, or refusal to accept delivery, we will contact you to arrange re-dispatch. Additional shipping charges may apply for re-delivery.
For shipping-related queries, reach out to us: